Privacy Policy

1. Who We Are

The PMO Academy provides project management and PMO-related education, training, career development resources and associated services.

For the purposes of UK data protection law, the data controller responsible for your personal information is:

2. Information We May Collect

Depending on how you interact with us, we may collect:

Identity and Contact Information

This may include your:

• Name;
• Email address;
• Telephone number;
• Billing address; and
• Other contact details you voluntarily provide.

Account and Programme Information

Where applicable, we may collect information relating to:

• Your enrolment;
• Courses or programmes purchased;
• Attendance at training sessions, webinars or masterclasses;
• Course progress;
• Communications with us;
• Support requests; and
• Information you provide in connection with your career development or participation in our services.

Transaction Information

We may collect information relating to purchases and payments made through our website.

Payments may be processed by third-party payment providers. We generally do not directly store complete debit or credit card details.

Marketing and Communication Information

We may collect:

• Your email marketing preferences;
• Newsletter subscription information;
• Records of communications sent to you;
• Engagement with our emails, where permitted; and
• Your communication preferences.

Technical and Usage Information

When you use our website, certain information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device information;
• Operating system;
• Pages visited;
• Time spent on the website;
• Referral source; and
• Cookie and similar technology data.

3. How We Collect Your Information

We may collect information:

• Directly from you when you complete a form;
• When you purchase or enrol in a programme;
• When you register for a webinar or masterclass;
• When you download a guide or other resource;
• When you subscribe to our mailing list;
• When you contact us by email or through the website;
• When you interact with our courses or services;
• Automatically through cookies and similar technologies; and
• Through service providers we use to operate our website and deliver our services.

4. How We Use Your Personal Information

We may use your information to:

• Process programme registrations and enrolments;
• Process and administer purchases;
• Deliver training, webinars, masterclasses and other services;
• Provide access to resources;
• Communicate important information about your purchase or participation;
• Respond to enquiries and support requests;
• Manage our relationship with students and prospective students;
• Improve our website, programmes and services;
• Maintain appropriate business and financial records;
• Prevent fraud, misuse and security incidents;
• Send newsletters, educational content, programme information and promotional communications where permitted; and
• Comply with our legal and regulatory obligations.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Where we rely on consent, you may withdraw that consent at any time.

6. Marketing Communications

Where permitted by law, we may send you information about The PMO Academy, including:

• Career development content;
• Free resources;
• Upcoming webinars and masterclasses;
• New programmes;
• Programme availability;
• Offers and promotions; and
• Other relevant educational content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email or contacting us at info@thepmoacademy.co.uk .

Unsubscribing from marketing communications will not prevent us from sending service-related communications that are necessary to administer a programme or transaction.

7. Third-Party Service Providers

We may use third-party organisations to help us operate our business and deliver our services.

These may include providers of:

• Website hosting and website management;
• Payment processing;
• Email marketing and mailing-list management;
• Webinar and video conferencing services;
• Appointment scheduling;
• Analytics;
• Cloud storage;
• Customer relationship management;
• Online learning platforms; and
• Other business administration services.

Where these organisations process personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.

Our current website and service providers may include services such as WordPress, Kit, Google Meet and our selected payment provider, depending on the services you use.

Some providers may process information outside the United Kingdom. Where required, we will seek to ensure appropriate safeguards are used for international transfers of personal information.

8. Cookies

Our website may use cookies and similar technologies to operate correctly, understand website usage and, where applicable, support marketing activities.

Non-essential cookies will be used in accordance with applicable consent requirements.

Further information is available in our Cookie Policy .

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to satisfy legal, accounting, tax, contractual and reporting requirements.

Different categories of information may therefore be retained for different periods.

Where information is no longer required, we will take reasonable steps to delete or anonymise it.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no website, online platform or electronic transmission can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Request restriction of processing;
• Object to certain processing;
• Request transfer of certain personal information;
• Withdraw consent where processing is based on consent; and
• Complain to the relevant data protection supervisory authority.

These rights are subject to legal conditions and exemptions.

To exercise a relevant right, contact:

info@thepmoacademy.co.uk

You also have the right to raise concerns with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

12. Children’s Privacy

Our services are not intended for children under the age of 18 unless expressly stated otherwise.

We do not knowingly seek to collect personal information from children through our standard website services.

13. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the relevant third party’s privacy information before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, legal obligations or business practices.

The latest version will be published on our website with an updated revision date.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact: